❓ Frequently Asked Questions (FAQs) – The Shop Lex
Welcome to The Shop Lex!
Here you'll find answers to some of the most common questions.
If your query isn’t listed, feel free to reach out to us via:
📧 muhammad1234inshaal2011@gmail.com
📞 WhatsApp: +92 322 9811198
🛒 Q. Is it safe to shop online at The Shop Lex?
A. Absolutely!
We take your privacy and security seriously. Your personal and payment information is fully encrypted and handled only by authorized staff. Shop with peace of mind knowing your data is protected.
🛍️ Q. How do I place an order?
A. It's simple! Just follow these steps:
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Browse our product categories: Watches, Skincare, Electronics, Fashion, Household
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Click on the item you wish to purchase.
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Select “Add to Cart.”
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To add more products, repeat the process.
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When you're ready, go to the Cart icon.
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Click “Proceed to Checkout.”
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Enter your shipping and billing details.
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Choose your preferred payment method.
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Click “Place Order.”
You’ll receive a confirmation via email or WhatsApp once your order is successfully placed.
❌ Q. Can I cancel my order?
A. Yes, you can!
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If you’ve created an account, go to Order History to cancel.
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If you ordered as a guest, you can cancel during the confirmation message/call.
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Or simply contact us via email or WhatsApp for fast assistance.
🔁 Q. What is your return policy?
A. We accept returns on eligible products within the return window.
For full details, please visit our Return & Refund Policy.
💸 Q. Do you offer refunds?
A. Yes. Refunds are issued depending on the product condition and reason for return.
For full criteria and process, refer to the Refund Policy on our website.
🚚 Q. What is the shipping cost?
A. We offer free standard delivery across Qatar — no hidden charges!
📦 Q. Which courier partners do you use?
A. We work with trusted courier services in Qatar to ensure fast and secure delivery.
Tracking details will be shared once your order is dispatched.
⏱ Q. How long does delivery take?
A. Orders are usually delivered within 2–4 working days across Qatar, depending on your location and order volume.
🔄 Q. What if the product I want is out of stock?
A. Contact our team via WhatsApp or email.
We’ll check restock availability or offer a pre-order option if available.
🙋 Still Have Questions?
Reach out to us directly:
📧 Email: muhammad1234inshaal2011@gmail.com
📞 Phone/WhatsApp: +92 322 9811198
🌐 Website: www.theshoplex.store